SHIPPING & RETURNS
You will receive an email confirmation once your order has been successfully placed and another when your order has been picked up by the shipper. The shipping confirmation will include your order number, tracking number and ship date. When receiving your order confirmation, please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.
Gift Box orders can take up to 7 business days (Monday-Friday) to be processed and picked up for shipment (but we do our best to ship within 3!).
Once items are picked up for shipment, standard shipping in the continental US takes 1-5 business days in transit.
Expedited shipping is available. For expedited shipping choose priority shipping at checkout. Please note, expedited shipping does not include expedited gift building. If you need a gift shipped the same/following day please email to confirm we can accommodate you for an additional fee.
WHERE WE SHIP
Please keep in mind that we do not control shipping channels and if your shipment is lost in transit you will need to submit a claim with the shipping company. We do ship internationally! Shipping is expensive so we suggest ordering gifts in bulk.
Shipping costs are calculated based on the actual weight and dimensions of your order. As such, costs start at $8 for USPS Priority Shipping.
Please note that additional shipping costs may incur for any items that are oversized and overweight.
International packages can take anywhere from 7-30 business days dependent on location, and unfortunately once shipments leave the US they can no longer be tracked.
We pride ourselves on not making a profit on shipping, however shipping is expensive especially for us small fries. We thank you for always choosing to shop small businesses and for your understanding of costs!
STOLEN PACKAGES & CANCELLATIONS
Currently we ship only via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email at the time of your order.
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.
RETURNS & EXCHANGES
Unfortunately, because each gift is hand-assembled and custom made according to your specifications, returns and exchanges are not accepted. If an item is damaged in transit, please take photos and email them to firstname.lastname@example.org and we will be happy to send a replacement at no cost.
205 N. Main Street
Madison, VA 22727
Please note, this is a private office and not a retail location so an appointment is required.