Do you have an order minimum?
How much notice is needed for orders?
Pre-Designed Gift Shop
Orders in our online shop typically ship out within 1 to 5 business days. For unusually large or custom orders, the turnaround time might exceed 1 to 3 business days in which case, we will immediately reach out with an ETA.
Design-Your-Own Gift Shop
Orders in our custom shop typically ship out within 1 to 5 business days. We do our best to update our current inventory levels on the website but sometimes we may need a few more days to fulfill your order. Please allow 1-2 weeks for all gifts or inquire PRIOR to placing your order if it is a rush request.
Do you offer gift assembly?
Absolutely! Gift assembly is included for all curated gift boxes listed in our pre-designed and "Design Your Own" gift shop. Welcome totes do not arrive assembled and cost an additional $2 per tote for assembly. Please add the Assembly Fee to your order for this option.
How much do you charge for shipping?
We have built in the shipping cost to each gift. There is a flat rate for all gifts to ensure we cover the cost of packing and shipping materials.
What is your return policy?
All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 24 hours of arrival and we will work with you to make sure you are completely satisfied. You must provide photos of any issues or damage so we can submit a claim with USPS.
Do you charge sales tax?
We collect sales tax in accordance with the State of Virginia.
Do you ever add new products?
We’re always on the lookout for high-quality, locally-inspired items to add to our offering. Do you have something you think belongs in our collection? Please email us at firstname.lastname@example.org. We’d love to hear from you!
Do you have an affiliate program?
Yes! Please email us for details: email@example.com
Will you remove your branding from the shipping packaging and literature?
Unfortunately, no. To ensure the packages arrive to their destination or are returned to us if there is an issue, we require our ship-from address is on the shipping label. We do not include any additional SGV branded literature on the shipping box. We do include a small pamphlet inside the package for wedding clients so they can see our welcome gift offerings. If you would like this removed please make a note at checkout. We NEVER include invoice information in our shipments.
Will you tell me where to buy the same supplies you use in your gifts?
Unfortunately, no. We have, and continue to, spend hours researching and negotiating with our suppliers. So, we will not provide our work to you. If you would like to buy the same supplies in bulk we can discuss DIY-gifting for you!
Can I include my own branding or business literature with my custom gifts?
Yes! We will not charge you to store your business cards or small business literature in our studio to include with your gifts. We only charge if you want to send us items to use in your gifts that replace revenue generating items for us. Please email us with specific questions.
Please note, if you have sent us your business literature to include but have not placed an order in a year, we will discard your items. If you would like them returned, please send us a prepaid mailing label.